UACES Facebook O365 - Force GAL Download - Outlook

Force Offline GAL Update - Outlook

The Global Address Book (GAL) is a directory of available contact information for UAEX employees. It can be accessed when using a UAEX Exchange account with Outlook or when logged in to the Outlook Web App.

If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e. someone who just received a UAEX Exchange account use the steps below to synchronize your computer's locally cached version of the GAL.

  1. Select the Send/Receive tab in the upper left corner of Outlook.
  2. Click on the Send/Receive Groups drop down menu, then Download Address Book...
    Outlook dialog boxes
  3. The Offline Address Book window will appear. Make sure the following options are selected:
    • Uncheck the Download changes since last Send/Receive option
    • Make sure the \Offline Global Address List is selected from the Choose address book drop down menu
      Download Address Book dialog

Click the OK button at the bottom.

The most recent version of the Global Address List will be downloaded. You may see a status window indicating the download's progress, it will automatically disappear when completed.

Close Outlook when the download has finished. Re-open Outlook and log in; the Global Address List should now contain the most recent information.