UACES Facebook Office 365 Email - FAQs

Office 365 Email - FAQs






OWA or Outlook?

If you’re still using the web version of Outlook (OWA) through a browser, consider Outlook 2010 or 2013.  Why?  The response from those who began with OWA and moved to Outlook 2010 is typically:  “Wow!  This is even easier than the web version.”  Additionally, there are things that you can only do from Outlook 2010, such as delegated administration (Zimbra persona) or add a logo to your signature line, and schedule e-mail delivery.

Setting up scheduled or delayed e-mail delivery

Some users prefer to schedule e-mail for delivery at a specific time.  In order to use this feature, be aware that you must use Outlook (2010 or 2013) and leave Outlook running on your computer at the specified time of delivery in order for this feature to work.  If you shut down your computer or Outlook before the delayed send, the message will be sent the next time you start Outlook (providing it is past the scheduled delivery time and date).

Zoom plugin for Outlook

A handy new feature is the Zoom plugin for Outlook 2010 and 2013.  The plugin adds two options to your Outlook toolbar: Schedule a Meeting and Start an Instant Meeting.  You can download the plugin from Zoom at

Is it Spam or Legitimate?

Spam Email Picture 
Here are some facts about our new Office 365 system.

Passwords will expire every 90 days.
Quota – Our 50 GB quota should hold most users for a few years before we need to discuss expanding your quota.

Some things to watch for in Spam emails:

Look at the following items to help me determine if it’s valid:

    • Support/Call Center/Help Desk names – Your local IT department provides your support for Office 365.
      If it’s computer related and the message isn’t from an IT department individual, you can assume the message is spam.
    • Check the e-mail address – If it’s not from or and it’s related to your quota, passwords, or re-validating your account, you can assume it’s spam.

What do I do with the message? If you right-click the name of the e-mail in your inbox one of the options is for Junk.  You can block the sender from ever sending you a message again.  You can also block the domain (the part that comes after “@” in the e-mail address).  Just be careful not to block a domain if the user is sending from Gmail, Yahoo, Hotmail or other system that many of our volunteers use because it would stop all of their messages to you as well.

What if I’m still not sure? Contact the Call Center (

How to Split the Message Window in Outlook for Easier Email Composition

Despite all the collaboration alternatives in Office 365, email remains a common place for back-and-forth communication that sometimes becomes lengthy. How do you manage the large amount of information when you’re working with a long email chain? You can lose precious time scrolling up and down and trying to keep track of all the details.

While splitting your screen/window in your Outlook email reply doesn’t 100% solve the information overload problem, it does offer a solution for managing those long emails.

Visit the website of 365Ninja to learn how: Click Here