UACES Facebook Office 365 Email - Types of Accounts\Groups

Special Accounts\Groups Available in Office 365


1. Can only be associated with one email address.
2. Mail sent to this address will go directly into your Inbox.
3. When replying, it will be sent from your email address.
4. These are normally used for name changes.


1. Can have multiple members.
2. Shared mailboxes automatically appear in your Outlook client as a separate mailbox.
3. Shared mailboxes do not automatically appear on OWA (Outlook Web Access) but can be added.
4. In OWA, when replying to an email from the shared mailbox, it sends as your email account.
5. In your Outlook client, when replying to an email from the shared mailbox, it sends as the shared mailbox with the option to choose your own account.
6. Email sent to the shared mailbox does not go into your Inbox. This means you have to monitor the shared mailbox Inbox.
7. Shared mailboxes can have alias accounts.
8. For more details on shared mailboxes – click here.
9. To request a Shared Mailbox fill out the request form located here.
10. Instructions for using a Shared Mailbox - click here.


There are basically three types of Groups available in Office 365.

• Personal\Contact Groups
• Distribution Groups (List)
• Office 365 Groups

Personal\Contact Groups - are created by you and stored in your Contacts folder. They can contain entries from your personal Contacts and from the organization’s address book. These groups are used to send an email to a predefined group of users. A message sent to a Personal\Contact Group goes to all recipients that are listed in the group. You can include Personal\Contact Groups in messages, task requests, meeting requests, and in other Contact Groups. You can get directions for creating and editing Personal\Contact Groups on our website – click here.

Global Distribution Groups - are usually referred to as Distribution Lists (DLs). These Distribution Groups are used by the organization and are created and maintained by Office 365 Admins. You can get a listing of most DLs and their descriptions on our website – click here.

1. Can have multiple members.
2. Mail sent to this address will go into each member’s Inbox.
3. When a member replies, it will be sent from their email address and a copy will go to each member.
4. Requested DLs must be approved by management.
5. To request a DL send an email to with the details.

Office 365 Groups - bring people, conversations, and content together across Office 365. By providing an integrated experience that link together email conversations, file storage, and calendar event management, Groups create an integrated experience for teams to focus on group activity. Office 365 Groups are also used in Planner. Creating a plan is the same as creating an Office 365 Group. For more information on Office 365 Groups & Planner Groups - click here.

1. Can be public to enable information sharing within the company.
2. Can be private for teams that deal with sensitive subjects.
3. Not currently available to external users.
4. Group administrator can manage the group.
5. Groups can only be created by Office 365 Admins.
6. Fill out the request form to request an Office 365\Planner Group. Forms are located here.

How to find, join or leave an Office 365 group -  click here