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Office Depot On-Line Ordering Procedures
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Logging In •
Bulletin Board •
Home and Browse •
Creating Order • Browsing Catalog •
Order by Item # •
Saved Shopping Lists •
Adding Items to Saved Shopping Lists •
Modifying Saved Shopping List •
Custom Stamps • Toner/Ink Quick Find •
Placing Order •
Additional Order Information • Required Fields
• Reviewing Order •
Express Checkout •
History and Tracking •
History and Tracking Search Criteria •
Quick Release Held Orders •
Reviewing Order Detail •
Returns •
Insufficient Quantities
• Using Help •
Update Information •
On-Line Training •
Support Desk
Office Depot’s Business Services Division (BSD) Internet site
provides on-line ordering capabilities. Users can use the site to place orders,
check stock availability, item pricing, order history & tracking, delivery
information, and process returns.
Logging In
1. Open Microsoft Internet Explorer.
2. In the Address field, type the Office Depot BSD address:
http://bsdnet.officedepot.com.
3. At the Log In screen, type in the provided Login Name and
Password. Your Account Manager will provide this information.
4. If you forget your password and your e-mail is loaded in your
profile, click on the link, and the Support Desk will e-mail your password to
you. If your e-mail is not loaded in your profile, the Support Desk will call
you with your password information. You may also call the Support Desk
directly.
5. Select ‘Start Shopping’ and the Office Depot Bulletin Board
page appears.
Bulletin Board
The first screen/page after the Login page displays a Bulletin
Board that can be used by your Company to communicate with end-users. Messages
can be updated as often as necessary, and customer’s logos can also be uploaded
on to the Bulletin Board. The bottom section of the Bulletin Board is maintained
by Office Depot to advise users of future updates. Select the Continue button to
proceed to the Home & Browse page
Home and Browse
Creating the Order
Any of the following options can be used for creating orders:
1. To find and select items by searching the on-line
catalog, utilize the Home & Browse page. This is similar to
searching through our paper catalog.
2. “Search for” searches the on-line catalog using
keywords (i.e. green pens) or product numbers (315515 -Office Depot item
number).
3. To enter item numbers and quantities directly on an
order form, select “Order by Item #” from the red navigation bar at
the top of the page.
4. Create a personalized shopping list or add items to your
shopping cart from an existing list by selecting “My Saved Lists”
from the red navigation bar at the top right of the page. This is a great
place to store your frequently ordered items!
5. “Toner/Ink Quickfind” provides a quick-search
function for locating business machine replacement items, saving time and
reducing ordering errors.
6. “Custom Stamps” enables ordering stamps on-line
with specific criteria. Please see the section on Custom Stamps.
Browsing the Catalog
Browsing the on-line catalog enables the user to narrow the
search to specific items.
1. From the Home & Browse page, select a category to
browse. A screen displays a list of subcategories for the category selected.
Select the subcategory to view. Next, the screen displays either another
list of subcategories or a list of items in the subcategory selected. Select
the “Display as Images” link to display small pictures to help you select
the product you need.
2. From this screen, items can be added to the Shopping
Cart by entering the items that you want to order and the quantity you want
and then selecting the “+ Shopping Cart” button.
To perform a search with key words, the Office Depot SKU, the
manufacturer number or name, utilize the Search feature located on the gray
navigation bar at the top of the page. Enter up to four keywords or a product
number in the Search field. You may narrow your search by selecting a category
from the drop down menu to the right. Click on “Find” and the Search Results
screen appears.
Searching by product number displays only one item. Searching by keyword
might yield two or more categories of search results. Selecting a category will
display the items in that category with small images to help you determine the
correct product to suit your needs. To see more product details, click on the
blue underlined description of any of these products.
“+ Shopping Cart”: Adds the item to the
Shopping Cart.
“/ Add to List”: Adds the item to a Saved
List.
Order by Item #
With Order by Item #, one can quickly enter up to
twenty items directly to the Shopping Cart or a Saved List by entering the item
numbers and quantities. To display the Order by Item Number screen, select
Order by Item # on the navigation bar. To begin adding items to the Shopping
Cart:
1. Type the item number in the “Item #” field. Item numbers
include Office Depot SKU numbers, manufacturer numbers and customer-specific
codes.
2. Type in the quantity desired in the “Qty” field.
3. The “Comment” field allows you to enter a name or
project name at the time of the order. This information prints on the
packing list, providing a reference for each item.
4. When finished, select “Add All Items to Cart”; “Add All
Items to List” or “Express Checkout”.
Saved Shopping Lists
To begin working with a Saved Shopping List, select My
Saved Lists from the red navigation bar at the top of the screen. The Custom
Shopping List page appears.
If you are using My Saved Lists for the first time, or have
not created a Saved Shopping List, the only option will be to select “Create New
List”. Click on it and the Create a New Shopping List page will appear.
1. In the “List Name” field, type the name to be given to
the Saved List. Example: “Freq. Ordered Items”, “Administration List”, etc.
2. In the “Comment” field, add any pertinent comments
(optional).
3. To create the list, select the “Create New List” button.
4. To cancel, select the “Cancel” button.
The New Custom Shopping List screen appears displaying
information about the newly created list. From here, you can add items to this
list, allowing you to easily order these products in the future.
Adding Items
to a Saved Shopping List
Items may be added to a Saved Shopping List by
entering the item number and a quantity of zero in the Order by Item # screen
and selecting the “Add to List” button of any product description screen or at
the bottom of the Order by Item Number screen. The Add to Custom Shopping List
screen appears.
From the drop-down list, select the Saved Shopping List name,
and then click the “Choose” button. The item will be added to the selected list.
Once items are added to a list, it works just like a paper
laundry list or requisition form! Change the quantities next to the items you
wish to order and click “Add All Items to Cart” or “Express Checkout” at the
bottom of the page. The system ignores any item with a zero quantity and adds
items with a quantity to the Shopping Cart. See “Modifying a Custom Shopping
List” for information on making changes to your list.
Company-wide Lists are created and maintained by Purchasing but can be used
for ordering by all users. A Personal List is only accessible to the user who
creates it.
Modifying a Saved Shopping List
One can modify or delete items on a Saved List, delete
a list entirely, or add items to the Shopping Cart.
Select by name the Saved List you want to modify. Quantities
can be saved, items removed, category descriptions modified and groups
identified. When changing quantities or category descriptions, select the
“Recalculate” button to store these values for future ordering.
Clicking “Delete List” will remove the list. Please be careful, as lists
cannot be recovered after they have been deleted!
Custom Stamps
This feature allows you to create your own customized stamp. You can select
the correct stamp, configure the text, and then send the order to Office Depot
for fulfillment. Stamps are considered a Special Order, and therefore may take
7-14 days for delivery and are non-refundable. Also, any stamps you customize
will not be part of your Shopping Cart and will not be displayed in Order
History & Tracking and the price that you see is not your price.
Toner/Ink Quick Find
Toner/Ink Quick Find enables a user to search for business machine
replacement products such as inkjet and toner cartridges, fax drums, etc. Enter
the manufacturer and model of your machine by selecting the appropriate
information in the drop down boxes. The website will provide a listing of the
appropriate replacement parts for the specified machine.
Placing Your Order
Once you have added all items for purchase to your Shopping Cart,
select the “Go To Cart” button found in the upper right hand corner of the
screen. Review the items in Your Shopping Cart screen; click “Update” if you
have made any changes and then click “Continue” to proceed with your purchase.
After you have clicked “Continue”, the Additional Order Information screen
appears. This allows you to select a different shipping address and fill in any
Order Options required to process the order. Required fields are identified
with an asterisk or a “Search” button. Once all order related information is
correct, select “Continue”.
Placing Your Order - Additional
Order Information
This screen allows you to verify all the Order Information. Please review
that your name, phone number, e-mail address (if indicated), shipping
information, and payment information is correct.
Additional Order Information - *Required Fields
You also need to verify that all *required fields are completed. The
Additional E-mail Confirmation feature allows you to enter the e-mail
address of another individual who needs to receive a confirmation or alert of
the order being placed.
If an order is automatically placed on hold for approval, the screen will
read, “This order will be placed on hold”. Otherwise, you have the capability to
place an order on hold’ within the system. Placing an order on hold allows you
to build an order over time on-line. Remember - you must continue through the
ordering process even if you are placing the order on hold.
Select “Continue”.
Reviewing Your Order
A review page is displayed with all the details of the order. Feel free to
print this screen using your browser’s Print function if you would like a paper
copy of your order. When you have finished your review, select one of the “Purchase
Now” buttons to finalize your order.
The Order Confirmation screen will appear, thanking you for your order and
listing your order number. When you see this page, your order has been
successfully submitted to the Office Depot system. The order can now be tracked
by using the order number in the Order History & Tracking function.
Express Checkout
The Express Checkout feature takes you directly to the Please Review
Your Order page, by-passing the Shopping Cart and Additional Order Information
pages. This feature can only be used if all required fields shown in the
Additional Order Information screen have default values set. Contact your
purchasing department or you account manager if you would like to use this
function and cannot.
The Express Checkout button appears in the navigation bar whenever
there are items in the Shopping Cart. Item Number can also find it at the bottom
of the Order and Custom Shopping List screens. Use this feature to assemble and
place your order in no time!
Ordering History and
Tracking
The Order History & Tracking feature allows you to check
the status of orders that have been submitted to Office Depot. With this feature
you will be able to view the details of all of you Internet orders. You can also
retrieve and modify an order if it has not yet been filled and is still in the
“Held by Customer” or “Waiting To Fill” status.
Order
History and Tracking Search Criteria
You can also filter your order history by Order Number, Item
Number, Cost Center, PO number, Status, ShipToID, and date. Select the blue “click
here” at the top of the screen where Advanced Search Options are described.
The Order History: Search Options screen appears. Type or select the search
parameters to use and select “Continue”. The Order History screen reappears with
the orders listed by the search criteria you selected.
Quick Release of Held
Orders
If your user profile allows release of orders, you will see a
check box in the Release column for orders that have a status of “Held by
Customer” or “Held for Review” on the Order History page. To release orders,
check the Release box for each order, and then select the “Release Orders”
button at the bottom of the page. All orders checked will be released.
Reviewing the Order
Detail
To view the details of an order, select the order number in the
Order Number column of the Order History & Tracking screen, and the Order
Detail screen will appear.
Returns
You may submit your return directly online by clicking on the
“Submit Return” key. All you need to do is indicate the quantity you are
returning and the reason for return and you will be issued a return
authorization number in minutes. The driver will pick up the merchandise at the
same location the order was delivered to.
Insufficient Quantities
Ordering online at Office Depot’s website gives you access to
live inventory. If Office Depot does not have the quantity of the item you
request available, an Insufficient Quantity screen will appear. The following is
an example of the options that will appear.
“I would like to order 28” - Orders only the
quantity available.
“I would like to order 28 and back order 12” -
Orders the quantity available and places a back order for the remaining
quantity.
“I will select a different item” - Allows the user
to select an alternate item for this order. If Office Depot has an alternate
item, the item will be displayed.
If no message appears and the item is added to your cart,
your items are in stock and will be shipped to you next day!
Using the Help Function
The Help option on the gray navigation bar at the top
of the page provides descriptions of commonly used functions.
Update Your Information - "Manage Your Profile"
Select the Account Center Tab located on the red navigational
toolbar. Select the ‘Manage Your User Profile’ option on the toolbar, or select
the link on the Account Settings Page. Reset your password and/or update your
Username; Phone #; E-mail.
Using On-line Training
The BSD Website also includes an On-line Training
section, located on the Customer Services tab of the navigation bar. It
provides step-by-step instructions with pictures for every part of ordering
online!
Electronic
Commerce Support Desk
Contact Office Depot’s Electronic Commerce Support Desk at
(800) 269-6888 for technical assistance. The Internet Help Desk is open from
Monday through Friday, 7:00 A.M. until 9:00 P.M. (EST). You can also submit your
questions or comments via e-mail by clicking on the EC Support link on
the gray navigation bar.
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Office Depot Ordering System |
