Cooperative Extension Service Departments
Program and Staff Development
Programs - Faculty Leadership Program
Learning Objectives
Knowledge of the Organization
Understanding the land-grant system and the organizational structure,
vision, mission, and history of the Cooperative Extension Service:
1. Can explain the legislation and significant historical events
influencing the evolution of the land-grant university and the
University of Arkansas Division of Agriculture Cooperative Extension
Service.
2. Understands and can explain the relationship of the
Cooperative Extension Service to the Research System: the land-grant
university, CSREES, and U.S.D.A.
3. Clearly articulates the mission and vision of the Cooperative
Extension Service.
4. Understands and can explain the organizational and programming
structure of the Cooperative Extension Service.
Effectively builds and nurtures relationships with government, agency,
and organizational partners:
1. Can identify key leaders by name and position.
2. Builds support for the Cooperative Extension Service through
direct contact with key leaders.
3. Establishes networks to facilitate effective communication
with key leaders.
4. Effectively communicates the vision, mission, goals and
objectives of the Cooperative Extension Service to key leaders.
Effectively communicates the funding process to all partners, clients,
and employees:
1. Clearly articulates the cooperative relationship of the three
funding partners—federal, state, and county—and can explain the
funding responsibility of each partner.
2. Can explain short- and long-term funding goals to key leaders,
clients, and employees.
3. Enlists key leaders and advisory council/committee members,
decision makers, and other supporters to carry the message regarding
funding needs.
Utilizes knowledge of the organization to effect change within the
Cooperative Extension Service:
1. Continuously looks for new and better ways to work.
2. Promotes and encourages critical and creative thinking.
3. Generates innovative ideas and solutions to problems.
4. Thinks strategically in order to set goals and reach
objectives through an action planning process.
5. Challenges organizational practices that are nonproductive and
looks for a more effective way to do things.
6. Champions organizational change.
7. Serves as a model for change within the organization.
Human Relationships
Exhibits positive work ethics:
1. Effectively prioritizes work, family, and community
responsibilities.
2. Demonstrates high level of motivation.
3. Completes projects and meets deadlines in a timely manner.
4. Helps define the culture, values, and ethical standards of the
Arkansas Cooperative Extension Service.
5. Has an ethical code that guides behavior.
6. Lives up to promises and commitments.
7. Earns the trust and confidence of others.
8. Clearly expresses a set of basic beliefs.
9. Identifies personal strengths and limitations.
Demonstrates ability to maintain strong relationships with internal and
external partners—administration, colleagues, key leaders, and clients:
1. Builds and maintains effective work relationships.
2. Responds quickly and effectively to feedback internal and
external partners and clients.
3. Responds quickly to requests from internal and external
partners and clients.
4. Respects and values the contributions of others.
Values human differences and treats others with dignity and respect:
1. Is sensitive and responsive to diversity issues when dealing
with others.
2. Incorporates diverse points of view when making decisions.
3. Reconciles differences by seeking to clarify and understand
other’s points of view.
Communication
Demonstrates strong writing and oral skills; has the ability to express
thoughts clearly:
1. Articulates ideas, thoughts, and concepts clearly.
2. Gives clear, concise presentations designed to fit the needs
of the audience.
3. Writes in clear, understandable terms.
Markets programs and organization successfully:
1. Works with a variety of media outlets to publicize educational
information, programs, and events.
2. Establishes a network of media contacts, key leaders, and
clientele to promote the Arkansas Cooperative Extension Service to
the general public and key leaders.
3. Serves as a role model for other members of the organization
and markets the Extension internally and externally.
Receives, interprets, and articulates information and ideas shared by
others:
1. Uses active listening techniques to understand others’ points
of view.
2. Gives clear feedback to help ensure understanding of others’
points of view.
3. Asks effective questions to clarify ideas or to elicit
more information.
4. Engages in effective dialogue.
5. Reads a wide range of publications and books.
Professionalism
Exercises sound judgment and effective critical thinking skills:
1. Incorporates diverse points of view when making decisions.
2. Helps others reach consensus, even on difficult issues.
3. Works to find alternatives that will benefit all when
confronted with a disagreement.
4. Promotes constructive discussion among people with conflicting
ideas.
5. Is willing to compromise when necessary in order to reach
agreement.
6. Reconciles differences by seeking to clarify and understand
others’ points of view.
Presents self appropriately as a professional:
1. Utilizes appropriate business etiquette.
2. Projects a personal professional image.
3. Does the right thing even when it is not popular.
4. Practices what s/he preaches.
5. Follows through on promises and commitments.
Adapts to changing priorities, situations, and demands:
1. Foresees change and recognizes how it can benefit programs and
the organization.
2. Adopts systematic and programmatic changes in a timely manner.
3. Serves as a role model for adapting to organizational change.
4. Flexible and innovative in adjusting workload to accommodate
changing priorities, situations, or demands.
Leadership
Demonstrates good practices in delegating and sharing assignments that
help others grow:
1. Creates an environment in which s/he is approachable and open
to new ideas.
2. Identify individuals with complementary strengths to his/her
own.
3. Builds effective teams to complete projects.
4. Supports and encourages teamwork within work group.
5. Knows how to use a team approach to solve problems.
6. Knows how to design work so that a team can do the work.
Nurtures leadership skills in others:
1. Serves as a role model, coach, or mentor to others.
2. Identifies the strengths and limitations of others.
3. Builds the capabilities of others as an important source of
educational information.
4. Helps others create realistic development plans.
5. Uses rewards and recognition to motivate good performance.
6. Develops people so that they are ready for additional
responsibilities or assignments.
Projects a positive, professional image:
1. Maintains a balance between work, family, and community
responsibilities.
2. Models, mentors, and coaches others in their professional
development.
3. Seeks opportunities for professional development and engages
in lifelong learning.
4. Provides leadership in the organization and in professional
associations.
5. Sets personal and professional goals.
6. Has a current professional development plan.
7. Projects a positive outlook regarding the organization.
Programming
Knows and demonstrates ability to plan and evaluate programs and be
accountable for total program effectiveness:
1. Uses the Logic Model to develop a plan of action for impact
programs.
2. Evaluates programs for short, medium, and long-term impact.
3. Articulates program results in clear, well-written reports,
articles, and success stories.
4. Articulates program results to administrators, stakeholders,
and key leaders.
Demonstrates the ability to deliver educational programs using innovative
methods and techniques:
1. Develops comprehensive programs based on assessed needs,
demographic trends, and emerging research.
2. Develops programs that are exemplary and that are replicated
by others.
3. Uses innovative teaching and delivery methods, including
instructional technology.
4. Develops resources and curricula for target audiences.
Understands the County Extension Council (CEC) and State Advisory
Committee processes and works effectively with councils and committees:
1. Clearly articulates how Extension advisory councils and
committees work cooperatively with the Extension program.
2. Works effectively with Extension advisory councils,
committees, and subcommittees to plan, prioritize, implement, and
evaluate educational programs.
3. Utilizes members of Extension advisory councils and committees
as a marketing team for County Extension programs.
Resource Development
Cultivates effective relationships with clientele, decision makers,
public policy makers, and the media:
1. Establishes a network of key leaders, clientele, partners,
decision makers, and media contacts to support funding for Extension
programs.
2. Works with partners to identify and secure support and
resources for Extension programs.
3. Uses an informal network to get things done.
Manages and maximizes finances and resources successfully to achieve
goals:
1. Identifies resources with goals and interests compatible with
CES issues.
2. Raises and secures funds from external sources.
3. Develops a budget appropriate for unit or specific program.
4. Monitors and adjust resources or budgets to accomplish
programs.
Develops and manages collaborative relationships:
1. Builds relationships with key organizations, agencies, and
partners to support Extension programs.
2. Facilitates cooperation among partners in support of
educational programs benefiting all participating partners.
3. Responds to partners’ requests for information and/or
assistance.
4. Creates a sense of ownership among partners.
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